Terms and Conditions for the Website
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THE PENSIONHELP WEBSITE.
Welcome to the PensionHelp website: pensionhelp.com.au (‘Website’ or ‘PensionHelp Website’). If you continue to browse and use the services available through the Website you are agreeing to comply with and be bound by the following terms and conditions of use (‘Terms and Conditions of Use’) and other terms and conditions imposed in respect of any particular application, service or membership level we make available from time to time and or services which you apply for and or purchases.
These terms and conditions should be considered together with our Privacy Policy, Disclaimer and other polices we may provide to you in relation to your use of this Website and any services provided by PensionHelp.
For the purposes of these Terms and Conditions of Use, “us”, “our”, “we”, “PensionHelp.com.au” or “PensionHelp” refers to SRG Applied Services Pty Ltd ABN 63 653 358 279 trading as PensionHelp and “you” and “your” refers to you, the client, visitor, or website (including PensionHelp products and services) user. Website refers to the website pensionhelp.com.au as well any products and services which you may purchase, use, or view directly via the website
Amendment of terms
We reserve the right to change, modify, add or remove portions of the Terms and Conditions of Use at any time. Please check the Terms and Conditions of Use regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. Your continued use of the PensionHelp website will be regarded as acceptance of the most current version of the Terms and Conditions of Use which will govern your and PensionHelp.com.au rights and obligations to each other.
User requirements
You must be over 18 years of age and have capacity to enter into a legally binding agreement with us to use this website and to purchase any goods or services from this website
For certain campaigns or promotions or benefits, additional terms and conditions may apply. If you want to participate in such a campaign or promotion or benefit, you need to agree to the relevant terms and conditions of this campaign or promotion. In case of any inconsistency between such terms and conditions and these Terms and Conditions of Use, those terms and conditions will prevail.
If you decide to purchase a PensionHelp product or service, you are responsible for the completeness accuracy and timeliness of any information provided to us.
We are not responsible, and we do not accept any liability for:
- The accuracy of any information provided by you and or added to the website by you or any third party.
- Any situation where non-disclosure of late advice causes Social Services Australia to over or under pay your benefits and the resulting consequences; and
- Where you deliberately withhold information and Social Services Australia takes legal action against you.
More information regarding PensionHelp and your responsibilities are provided in the products and services purchased.
Use
Use of the website and services is limited to using the products and services that we make available from time to time on the website in accordance with these terms and conditions or any additional terms and conditions applicable to specific services.
We may provide facilities on this website to provide you with assistance with applying for a relevant Social Service Australia entitlements, access to budgeting tools and other services we may offer from time to time.
Any other information contained on this website is general in nature and is not intended to make or imply any personal advice recommendations.
You agree that in using the website you will not, either directly, or indirectly through another party, use any robot, spider, screen scraper, data aggregation tool or other device or process to process, monitor, copy or extract any web pages on the website, or any of the information, content or data contained within or accessible through the website, without our prior written permission. Further you agree not to use any process to aggregate or combine information, content or data contained within or accessible through the website with information, content or data accessible via or sourced from any third party.
In addition you agree not to use any information on or accessed through the website for any commercial purpose or otherwise (either directly or indirectly) for profit or gain. You also agree not to reverse engineer, reverse assemble, decompile, or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with the website, or copy, reproduce, alter, modify, create, derivative works, or publicly display, any part of any content from the website without our prior written permission.
Limitation of liability
For the purposes of the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), PensionHelp.com.au’s liability for any breach of a term of these Terms and Conditions of Use that cannot be excluded by law is limited to: in the case of goods – replacement of the goods or the supply of equivalent goods, repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the costs of having the goods repaired; and in the case of services – supplying the services again, or payment of the cost of having the services supplied again.
To the fullest extent permitted by law, and except as otherwise provided in these Terms and Conditions of Use, you agree and accept that PensionHelp.com.au is not legally responsible for any loss or damage you might suffer in relation to your use of the website, regardless of how the loss or damage arose, including from errors or omissions in our documents or information, any goods or services we may offer or from any other use of the website This includes your use or reliance on any third party content, including links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we will not be liable.
It is your own responsibility to ensure that goods, services, or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials are of a general nature and may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. For full details of this limitation of liability see our PensionHelp Disclaimer.
Social Service Australia Eligibility
Our services aim to provide you the information, tools, calculators, documentation and assistance with Social Services Australia to maximise and or keep your Social Service eligibility. Any representations made in the provision of our services are general in nature and do not constitute personal financial, credit and or legal advice. Only Social Service Australia can calculate your actual social security benefit and entitlements. We do not offer, promote and or provide any guarantee of Social Service Australia providing any benefit outside of your legal eligibility.
Jurisdiction
The material on the website is published by PensionHelp and is intended for use in Australia only and is not intended for use outside Australia. We make no claim that the information contained on the website or the services we provide is appropriate for persons who do not reside in Australia, nor that it may be downloaded legally outside Australia. This agreement is governed by the law in force in the state of New South Wales, Australia and you irrevocably submit to the exclusive jurisdiction of the courts in the state of New South Wales.
Privacy
Your privacy and security is important to us. Refer to our Privacy Policy for information about how we handle and collect personal information we hold about you.
Warranty
While reasonable steps have been undertaken to ensure that the information, materials and services contained on the website are free from error to the extent permitted by law, we do not warrant the accuracy, adequacy or completeness of content. Information on the website may change without notice to you unless we are required by law to provide you with notice of any changes. All terms implied by law, except those that cannot be excluded by law, shall be excluded.
Unacceptable activity
You must not do any act that we would deem, in our absolute discretion, inappropriate or in competition with us, is unlawful or is prohibited by any laws applicable to the website including but not limited to:
- any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
- using the website to defame or libel us, our employees or other individuals;
- uploading files that contain viruses that may cause damage to our property or the property of other individuals;
- posting or transmitting to the website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise detrimental to or in violation of these Terms and Conditions of Use, our website our systems or a third party’s systems or network security.
We reserve the right to exclude and deny any person access to our website, services or information at our sole discretion. PensionHelp.com.au will hold you fully responsible for any loss that we may sustain and may also hold you accountable for all profits that you might make from such unpermitted and improper use resulting from a breach of these Terms and Conditions of Use.
Trademark and Copyright
All trade names, brand names, trade symbols, logos, slogans, trademarks or services marks are trademarks or proprietary interests of PensionHelp and associated entities. There may be other trade names, brand names, trade symbols, logos, slogans, trademarks, service marks, brand names, company names, logos, slogans, trademarks, or service marks indicated on the Website that are the property of their respective owners.
Links to other websites
PensionHelp.com.au may from time to time provide on its website, links to third party websites, or third-party advertisements or third-party information deriving from third party websites for your convenience. This does not necessarily imply any sponsorship, endorsement, approval or other arrangement between PensionHelp.com.au and the owners of the third-party websites. PensionHelp.com.au takes no responsibility for any of the content found on the linked third-party websites and does not guarantee the availability of any third party website or content as that is subject to change without PensionHelp.com.au’s knowledge.
Need help?
If you need help or have any queries about these Terms and Conditions, please contact us by emailing us at support@pensionhelp.com.au
The Terms and Conditions was updated on 25th September 2021 (version 1.0).