Congratulations on becoming a PensionHelp member !
We are thrilled you have chosen PensionHelp to help you with your Centrelink benefits.
You are now logged in and can soon get started, but please take a few moments to read the follow important information about what to expect.
Don’t worry about remembering all this! We have also sent you all these details in an email.
PensionHelp support
While you continue to complete your details, you can contact us via support@pensionhelp.com.au to ask us questions. We value real conversations and aim to help.
If you have any questions about your subscription, many of these will be answered in our support section. You can also contact us through the support section if you don’t find an answer to your question.
Your PensionHelp account
Your account contains details about your profile as well as your purchase history. You can also download a copy of your invoice there.
You will shortly receive an email with a receipt and tax invoice details of your payment.
Your PensionHelp Service Agreement
You can access a copy of our Service agreement with you here.
Our services as your nominee will include:
- To inform Centrelink of your current assets and income for either your claim or reassessment.
- Provide updates of your assets and income on review.
- When requested by Centrelink to provide additional information, we will liaise with you.
- Explain any Centrelink outcomes and seek clarity from Centrelink on your behalf.
Centrelink nomination
Our first step will be to process your Centrelink Nomination Form. You will receive a letter stating that SRG Applied Service Pty Ltd trading as PensionHelp is now your nominee.
This will allow us to process and follow up your claim. You will continue to receive the same letters we do, but if you have any questions please email us at support@pensionhelp.com.au.
We hope that you’ll find lots of value in the PensionHelp service. Please contact us if you have any feedback, including suggestions for extra features we could add to the service.
Thank you for your support of PensionHelp. We look forward to helping you.
Get started
To get started please click the button below to visit your dashboard. This contains all the questions you need to complete so that we can lodge your claim.